Frequently Asked Questions

What types of goods can I ship with Star Express Shipping?
Star Express Shipping handles all types of goods, including consumer products, electronics, industrial equipment, machinery, food items, pharmaceuticals, hazardous materials, and oversized cargo.

How do I track my shipment with Star Express Shipping?
We provide real-time tracking updates via our online portal. Simply enter your tracking number, and you’ll get up-to-date information on the status and location of your shipment.

Is Star Express Shipping available internationally?
Yes, Star Express Shipping operates with over 52 offices worldwide, allowing us to offer comprehensive international shipping solutions.

How do I arrange for shipping?
You can easily schedule a shipment by visiting our website, contacting your local office, or speaking to one of our logistics experts to determine the best shipping options for your needs.

What shipping methods do you offer?
We offer a range of shipping methods, including air freight, sea freight, land transportation, and specialized services like express delivery and temperature-controlled shipping.

How do I know the cost of shipping?
Shipping costs depend on factors like the type of goods, destination, weight, and size. You can get an accurate quote by providing these details through our website or customer service.

How long will it take for my goods to be delivered?
Delivery time varies depending on the destination and shipping method. For air freight, it’s typically faster, while sea freight might take longer. We provide estimated delivery timelines during the booking process.

Can you ship hazardous materials?
Yes, we are fully equipped and certified to handle the shipping of hazardous materials, including chemicals and flammable goods. We ensure compliance with all regulatory guidelines.

What should I do if my shipment is delayed?
If there is a delay, you can track the status of your shipment through our portal. Our customer service team is also available to assist you and provide updates on the situation.

Do you offer insurance for shipments?
Yes, we offer insurance options to protect your goods against potential loss or damage during transit. Details can be discussed with our team when arranging your shipment.

Can I ship perishable goods with Star Express Shipping?
Absolutely! We offer temperature-controlled shipping options for perishable goods such as food and pharmaceuticals to ensure they remain safe and fresh during transit.

How do I prepare my goods for shipping?
Proper packaging is crucial for safe shipping. Ensure your goods are securely packed to prevent damage. For specific guidelines on packaging, please refer to our website or speak with a shipping expert.

Do you offer door-to-door delivery?
Yes, we provide door-to-door shipping services for both domestic and international shipments, ensuring your goods are delivered directly to the desired location.

What if I need to make changes to my shipment after it’s been booked?
If you need to make changes, contact our customer service team as soon as possible. We will do our best to accommodate changes, though some restrictions may apply depending on the shipping status.

Can I track my shipment from the origin to the destination?
Yes, our tracking system provides end-to-end visibility, allowing you to follow your shipment from origin to destination.

What should I do if my shipment is damaged?
In the unlikely event of damage, contact our customer service team immediately. We will guide you through the claims process and assist in resolving the issue.

Are there any restrictions on the size or weight of goods I can ship?
We accept a wide range of shipment sizes and weights. However, oversized or unusually heavy items may require special arrangements. Please consult with our team for specific requirements.

How do I contact customer service?
You can reach our customer service team through our website’s contact page, by phone, or by emailing our customer support address. Our team is available to assist you with all inquiries.

Can I ship fragile items?
Yes, we can handle fragile items with care. Proper packaging is essential, and we can offer advice or specialized packaging services to ensure safe transport.

Do you offer warehousing services?
Yes, we provide secure warehousing services for goods that need to be stored temporarily or long-term before shipping. Our warehouses are equipped with modern facilities to handle a variety of products.

How do I know if my goods need to go through customs?
Most international shipments will need to go through customs. Our team will guide you through the documentation and ensure compliance with all customs regulations.

What are your payment terms?
Our payment terms vary depending on the service and destination. We offer flexible options, including prepayment, invoicing, and credit terms for regular clients. Please consult with our sales team for more details.

Do you handle oversized cargo?
Yes, we specialize in shipping oversized cargo, including large machinery, vehicles, and industrial equipment. Our team will coordinate all necessary logistics to ensure safe and efficient transportation.

Can you ship from any location worldwide?
Yes, we have a global network of offices that enables us to arrange shipments from almost any location worldwide. Whether you’re shipping from a remote area or a major city, we can handle it.

How do I book a shipment with Star Express Shipping?
You can book a shipment online through our website, or you can contact one of our local offices to discuss your specific requirements with a logistics expert.

What should I do if I miss a delivery?
If you miss a delivery, our team will work with you to reschedule a convenient time. We also offer flexible delivery options to ensure successful delivery on the first attempt.

How do you handle international shipping regulations?
We ensure full compliance with all international shipping regulations, including customs requirements, import/export laws, and safety standards. Our global network of offices stays updated on the latest regulations.

What are the advantages of using Star Express Shipping for my business?
We offer a comprehensive suite of services, a global network, real-time tracking, and personalized solutions tailored to your specific needs. Our expertise and commitment to customer satisfaction make us a reliable logistics partner.

Can I ship personal goods with Star Express Shipping?
Yes, we offer personal shipping services as well, whether you’re moving belongings internationally or sending gifts. Our team will assist with the best shipping options for your personal needs.

Are there any prohibited items for shipping?
Certain items are prohibited by law or international regulations, such as illegal substances, weapons, and certain hazardous goods. Please consult with our team to ensure your shipment complies with regulations.

Can I use Star Express Shipping for urgent or express shipments?
Yes, we offer expedited and express shipping services for time-sensitive deliveries. Let our team know if you need fast delivery, and we will arrange the best option for your shipment.

Do you provide services for large-scale businesses?
Absolutely! We cater to both small businesses and large enterprises, providing scalable logistics solutions that can handle high-volume shipments and complex requirements.

What makes Star Express Shipping different from other logistics companies?
Our global presence, industry expertise, customer-focused approach, and ability to handle all types of goods make us stand out. We tailor our services to meet the unique needs of each client.

What happens if there’s a customs issue with my shipment?
In case of customs issues, our team will work to resolve the situation quickly. We handle all necessary documentation and ensure that your shipment complies with international regulations.

Do you offer packaging services?
Yes, we offer professional packaging services to ensure that your goods are protected during transit. Whether you need standard packaging or custom solutions for fragile or oversized items, we can assist you.

Can I ship electronics with Star Express Shipping?
Yes, we ship electronics, ensuring they are properly packed and comply with any special regulations. Our team is trained in handling sensitive items like electronics and computers.

How do I prepare hazardous materials for shipping?
Shipping hazardous materials requires special handling and packaging. Our team is well-versed in the requirements and will provide guidance on how to prepare these items for safe and compliant transport.

Do you offer freight forwarding services?
Yes, we provide full freight forwarding services to ensure that your goods are managed and coordinated across all modes of transport, both domestically and internationally.

Can I ship vehicles with Star Express Shipping?
Yes, we can ship cars, trucks, and other vehicles. We handle all necessary logistics, including customs clearance and secure transport to ensure your vehicle arrives safely.

How do I contact Star Express Shipping for quotes?
To receive a quote, you can visit our website, call one of our offices, or fill out a request form with the necessary shipment details. Our team will respond promptly with an accurate quote.